How is my shipping charged?
Shipping fees are based on your order value:

• Orders to the United States of America, standard $30 shipping fee applies. 

• Orders to Hong Kong SAR with value less than $90, standard Shipping Cost HKD$40.  

• Orders to Macau SAR with value less than $90, standard Shipping Cost MOP$50.  

• Order value $90 or more: Enjoy Free Standard Shipping!
  
  Please notice that if the country you live in is not listed here, we encourage you to consider orders over $90 to qualify for free shipping.
  We hope you enjoy a pleasant shopping experience and maximize your savings.

Countries List (sort of A-Z):

How Long Does Delivery Take?

• Processing Time: 1-3 business days to prepare your order.
  Shipping Time: 7-12 business days, depending on the shipping method and destination.
  Total Estimated Delivery: 8-15 business days from the date of purchase.(Note: The mode of transportation and destination may vary)

• Additional Notes: Some regions may experience delays due to local policies, laws, or carrier restrictions. Once your order ships, you’ll receive a tracking number via email to monitor its progress!

Delivery Time=Processing Time+Shipping Time

Global Delivery

No matter where you are, Eczewear is committed to reaching you:

(Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.)

Choosing Our Shipping Partner

• At Eczewear, we have entrusted Spaceship with the responsibility of delivering our products to you in the US and overseas. This partnership ensures that your orders reach you swiftly and securely, reflecting our commitment to an exceptional customer experience.

For Loss / Damaged / Stolen Products

Loss Item: Loss itmes refers to the situation where a package goes missing during transit or when an item shipped inside the package is missing upon delivery. To initiate the refund / redelivery, please send an email to us at info@eczewear.com with the loss verification (e.g. photographs of the loss items, packaging, and/or containers), within 8 days from the date of delivery. 

Damaged Item: For all damaged items when received from the delivery, please contact us through email at info@eczewear.com within 10 days from the date of delivery.

Stolen Item: Stolen items refer to the mysterious disappearance of packages from a porch or exterior, which is limited to theft of packages from residential locations after they have been dropped off. To initiate the refund / redelivery, please send an email to us at info@eczewear.com with the evidence of the theft (e.g. photographic and video proof) and a police report from your jurisdiction, within 8 days from the date of delivery. 

Terms & Conditions: All returns and refunds are handled on a case-by-case basis and ultimately at Eczewear’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. Eczewear's practices relating to collection, use, and sharing of such personal information are further detailed in our privacy policy.